SPOTLIGHT: LIVE SUPPORT

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Sierra Corporation offers live desktop support using a variety of technologies to help your office computers keep running, whether you work in a large data center, or a five person office.

By offering remote desktop support and monitoring, Sierra is doing our part to preserve the environment and conserve resources. Our ability to connect to your computers remotely lets us provide the fastest possible support without needing to come to your office.

Per-Incident Support

Need help configuring your e-mail client? Intranet settings got you down? Sierra Corporation offers one-time on demand live support using our secure client utility for when your e-mail isn't working, viruses attack your computer, or your PC is becoming unusable. We use Microsoft LiveMeeting for fast, easy remote desktop support. Using Microsoft technology ensures maximum reliability and compatibility. Because LiveMeeting works using standard web technologies, you can get live remote support without having to configure our change your network.

Active Monitoring

Sierra Corporation also offers a more advanced monitoring and support service for clients who need maximum uptime for mission critical business needs. We use a combination of hardware and software to manage desktops and servers with the Labtech Agent, a full featured integrated package that gives your company a comprehensive platform for monitoring and maintaining the integrity of your computer systems. The Labtech system goes beyond other solutions by integrating live, proactive monitoring with remote desktop support tools. Labtech keeps track of your desktop and server computers' integrity, proactively notifying us before problems can affect your ability to do business.

Sierra Corporation's software capabilities and extensive experience managing large and small networks keeps your computers safe, and your business running at maximum efficiency.